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Consider the following scenario and then answer the questions that follow: As a newly appointed knowledge officer in a computer hardware manufacturing business, you have been tasked with recommending knowledge management systems for application, capture, sharing and discovery of knowledge. Q.3.1 Explain how artificial intelligence could be a key technology for applying knowledge in the computer hardware business. (10) Q.3.2 Suggest methods for gathering anecdotes for storytelling in capturing tacit knowledge in the computer hardware manufacturing business. (10) Q.3.3 Explain how Concept maps could be used to support knowledge capture for the computer hardware business. (10) Q.3.4 Summarise the use of the following types of knowledge sharing systems for the computer hardware manufacturing firm: ? Incident report databases ? Alert systems (10) Q.3.5 Recommend the use of data mining for management of the computer hardware company’s customer relationships.