An average of 16 customers arrive at a service center each hour (Poisson distributed). There are two servers on duty, and each server can process 10 customers per hour (Poisson distributed). Use Table 18-4.
a. What is the system utilization? (Round your answer to 2 decimals.)
b. What is the average number of customers in the system (waiting plus being served)? (Do not round intermediate calculations. Round your answer to 3 decimals.
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c. What is the average time customers wait in line for service? (Do not round intermediate calculations. Round your answer to 3 decimals.)
d. What is the average waiting time for customers who actually have to wait? (Round your answer to 3 decimals.)