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Consider the M/G/1 model with a = 0.2 and u = 0.25. T
(a) Use the Excel template for this model (or hand calculations) to find the main measures of performance—L, Lq, W, Wq for each of the following values of : 4, 3, 2, 1, 0.
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Order Paper Now (b) What is the ratio of 
 What does this say about the importance of reducing the variability of the service times?
(c) Calculate the reduction in Lq when is reduced from a = 4 to 3, from 3 to 2, from 2 to 1, and from 1 to 0. Which is the largest reduction? Which is the smallest?
(d) Use trial and error with the template to see approximately how much would need to be increased with a = 4 to achieve the 
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