Disciplinary investigation is a systematic & fair inquiry conducted by the organization
to determine whether the rule violator is guilty or not.”
What do you mean by serious offenses and non-serious offenses? Differentiate your answer
with appropiate examples within the organizational context.

(b) Briefly explain what are the essential four (04) keys to effective discipline

(c) Formal Grievance Settlement Procedure (GSP) can be identified as one method for
recognizing grievances and it specifies how and to whom employees can raise grievances,
spell out the stages through which a grievance should go, and spell out the rights of
representation on behalf of the grievant employee.” Briefly describe the other two (02)
methods that can be used to identify grievances.

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(d) Explain two (02) principles of grievance handling.

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