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Consider the following scenario and then answer the questions that follow: As a newly appointed knowledge officer in a computer hardware manufacturing business, you have been tasked with recommending knowledge management systems for application, capture, sharing and discovery of knowledge. Q.3.1 Explain how artificial intelligence could be a key technology for applying knowledge in the computer hardware business. (10) Q.3.2 Suggest methods for gathering anecdotes for storytelling in capturing tacit knowledge in the computer hardware manufacturing business. (10) Q.3.3 Explain how Concept maps could be used to support knowledge capture for the computer hardware business. (10) Q.3.4 Summarise the use of the following types of knowledge sharing systems for the computer hardware manufacturing firm: ? Incident report databases ? Alert systems (10) Q.3.5 Recommend the use of data mining for management of the computer hardware company’s customer relationships.

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Mary Mansi claims that eighteen checks on her account contain forgeries but were nevertheless paid by her bank, Sterling National Bank. The checks bore signatures that, according to the Mansi’s handwriting expert, were apparently “written by another person who attempted to simulate her signature” and thus were not considered obvious forgeries. Sterling National Bank acknowledged that it did honor those eighteen checks, but nine of them were returned to the plaintiff more than one year prior to this action. In addition, Mansi had received bank statements and failed to examine them.

a. What are the arguments that the bank is liable to Mansi for wrongfully paying the checks?

b. What are the arguments that the bank is not be liable to Mansi for paying the checks?

c. Who should prevail? Why?

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A critical dimension of the service quality of a call center is the wait time for a caller to get to a customer service representative. Periodically, random samples of three customer calls are measured with respect to these wait times. The results of the last four such samples are provided below. Suppose that the process has been determined to be within statistical control. If the specifications for wait time are 500 ± 18 seconds, is the process capable of meeting the specifications? Justify your answer. Assume that three-sigma performance is desired; thus, the target capability measure is 1.0. Please, show excel formulas.

Sample Time 1 Time 2 Time 3 Mean Range
1 495 501 499 498 6
2 514 510 504 509 10
3 505 498 509 504 11
4 496 507 492 498.3333 15
Average 502.5 10.5

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Celebrex Celebrex, a drug manufactured by Pfizer, Inc., is used to relieve symptoms associated with osteoarthritis and rheumatoid arthritis in adults. In clinical trials of the medication, some subjects reported dizziness as a side effect. The researchers wanted to discover whether the proportion of subjects taking Celebrex who reported dizziness as a side effect differed significantly from that for other treatment groups. The following data were collected.

(a) Test whether the proportion of subjects within each treatment group who experienced dizziness are the same at the  level of significance.

(b) Construct a conditional distribution of side effect by treatment and draw a bar graph. Does this evidence support your conclusion in part (a)?

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