Suppose you work for a well-known local restaurant, and a friend of yours is an account representative for a supplier of restaurant equipment. You know the restaurant owner is considering upgrading some of the kitchen equipment. Although you have no purchasing authority, your friend has asked you to arrange a meeting with the restaurant owner. You have heard unflattering rumors about this supplier’s customer service.

1. Would you arrange the meeting between your friend and your boss?

2. Would you mention the customer-service rumors either to your friend or your boss?

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 3. Would you try to influence the purchase decision in either direction?

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