Suppose you work for a well-known local restaurant, and a friend of yours is an account representative for a supplier of restaurant equipment. You know the restaurant owner is considering upgrading some of the kitchen equipment. Although you have no purchasing authority, your friend has asked you to arrange a meeting with the restaurant owner. You have heard unflattering rumors about this supplierĂ˘â‚¬â„˘s customer service.
1. Would you arrange the meeting between your friend and your boss?
2. Would you mention the customer-service rumors either to your friend or your boss?
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Ă‚Â 3. Would you try to influence the purchase decision in either direction?