dolution

For this assignment, you are going to compose two emails, aimed
at different audiences with slightly different purposes. Therefore,
while they share the characteristics of business correspondence
(formal salutations, closings, and correct positions), the tone and
content may differ.

• Message: A client’s insurance premium payment did not post
  correctly. The client, Ava Schwartz, contacted you and informed you
  of the error. You have corrected the error and the payment is now
  posted and will reflect on the next statement. Draft an email
  apologizing to the client for the error and informing her of the
  resolution.

Professionalism: Make sure you are using the proper names and
positions in your

correspondence. Ensure that your tone is appropriate. Use CC,
BCC and FWD

options wisely and only if needed. Use proper email
etiquette.

Clarity: Your emails should clearly state what you are
communicating, e.g. what

you need, what you are apologizing for, etc.) and should omit
extraneous

information.

Concision: Your email should convey the message quickly and
effectively while

still including proper formatting and salutations/closings.

Thank you!