For this assignment, you are going to compose two emails, aimed
at different audiences with slightly different purposes. Therefore,
while they share the characteristics of business correspondence
(formal salutations, closings, and correct positions), the tone and
content may differ.
Message: A clientĂ˘â‚¬â„˘s insurance premium payment did not post
correctly. The client, Ava Schwartz, contacted you and informed you
of the error. You have corrected the error and the payment is now
posted and will reflect on the next statement. Draft an email
apologizing to the client for the error and informing her of the
Professionalism: Make sure you are using the proper names and
positions in your
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correspondence. Ensure that your tone is appropriate. Use CC,
BCC and FWD
options wisely and only if needed. Use proper email
Clarity: Your emails should clearly state what you are
communicating, e.g. what
you need, what you are apologizing for, etc.) and should omit
Concision: Your email should convey the message quickly and
still including proper formatting and salutations/closings.