Project 1.2 Students are Customers with Needs Too (Pg. 17)

Book: The World of Customer Service

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1. Assume you are writing a report on higher education (universities and community colleges) meeting the needs of students in your state. Identify what you feel are five of your needs as an educational consumer. Visit the websites of at least four institutions of higher education in your state and locate each school’s mission statement and vision. In addition, identify other available services those schools offer that might assist students in their decision-making process. Finally, compare and contrast your needs with each school’s identity.

2. As a result of your research and analysis, write a brief one-page paper indicating which school best meets your needs and why.


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