The workers at Tesco’s are regularly complaining about over work. Although, Mr. Freya has found that the workers have been spending a lot of time on tea breaks, lunch breaks and even in between the production workers spend a lot of time talking to each other. This resulted to poor productivity and in order to complete the work and deliver the products timely, Mr. Freya had to employ workers on overtime costing the company even more.

4.1 Discuss the relationship between production and productivity. (2 marks)

4.2 One of the most important responsibilities of an operations manager is to motivate his or her employees to work in a manner that utilises their full talents. This is not an easy task because individuals are motivated by different things and in different ways. Discuss THREE (3) advantages of employee motivation.

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4.3 Discuss SIX (6) hindrances to motivating employees.

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