We endorse freedom of expression, diversity of perspective, emotional tolerance of dissent, to achieve
the informed and responsible decision making fundamental to every group or team in an organization.
a) Discuss how the presence of emotional intelligence among group members can be essential to
the survival of a team. AN(7)
b) Explain with the use of example how low emotional intelligence level is reflected in Argyris’s
Continuum of personality development. AP (8)
c) Using examples from the field of business explain (into some details) and in your own words to
concept of emotional intelligence. AP(5)
d) As a University student, communication is an essential tool in your academic journey as it
contributes massively to your success. In light of the above, discuss two major ways that poor
communication skills can lead to your failure as a student. AP (5)

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