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Discuss a particular business you know of (not related to the case) that you think would benefit most from the expert-driven approach to process improvement. Explain why you believe this to be the case compared to using the employee-centered approach. What will be the challenges in implementing the approach?
Discuss a particular business you know of (not related to the case) that you think would benefit most from the employee-centered approach to process improvement. Explain why you believe this to be the case compared to using the expert-driven approach.

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For one of the examples of #1 or #2 above, what KPIs (key performance indicators) would you use to measure and track the performance of process improvement initiatives? Explain their importance.
Do you think introducing LEAN into a company whose operations are drastically altered at the moment due to COVID (e.g. CUD) would be a good idea? Explain your reasoning