dolution

You are the manager with nine employees reporting directly to you. (You have a full span of control.) All nine employees have essentially the same responsibilities. They all have numerous opportunities to make mistakes (of various types) in their jobs, but only a small chance of making any one particular mistake at any one time. In the past year, you have recorded the following number of mistakes for each employee. Assume that all mistakes are equally critical so that you cannot distinguish between employees based on the type of mistake they make.

It is time for evaluations and recommendations. Suggest an approach (you do not have to show any computations) to decide who to reward and who to penalize? Assume that the total number of transactions performed by each employee is the same during the year.