dolution

1. in a control chart, control limits are used to:

   	A.	Differentiate between special cause and common cause variation Save your time - order a paper! Get your paper written from scratch within the tight deadline. Our service is a reliable solution to all your troubles. Place an order on any task and we will take care of it. You won’t have to worry about the quality and deadlines Order Paper Now
   	B.	Distinguish specification limits from control limits
   	C.	Separate the vital few from the trivial many
   	D.	Quantify cause-and-effect relationships

QUESTION 2

1. Voice of Customer is:

   	A.	Internal to the company
   	B.	Can usually be controlled
   	C.	Leads to control limits
   	D.	Related to specification limits

QUESTION 3

1. Which of the following is NOT part of the DMAIC process

   	A.	Define opportunities
   	B.	Measure Performance
   	C.	Analyze Opportunities
   	D.	Identify value stream

QUESTION 4

1. In collecting data, conducting a census provides more accurate information than sampling

   	A.	Always
   	B.	Never
   	C.	Not necessarily

QUESTION 5

1. Which of the following is an objective of process mapping?

   	A.	Document and communicate business processes
   	B.	Re-engineer and improve business processes
   	C.	Both A and B
   	D.	Neither A nor B

QUESTION 6

1. According to the Pareto Rule, 80% of issues result from 20% of causes:

   True

   False

QUESTION 7

1. Which of the following statement about DPMO [DPMO=D*1,000,000/ (N*O)] is FALSE?

   	A.	DPMO is Defects per Million Opportunities
   	B.	D stands for the total number of defects counted in the sample
   	C.	N stands for the number of units of product or service or transactions
   	D.	O stands for the number of opportunities per defect

QUESTION 8

1. A tool to translate customer wants to specific product features and manufacturing processes is:

   	A.	Pareto Chart
   	B.	Cause-and-Effect Matrix
   	C.	Quality Function Deployment
   	D.	Fishbone Diagram

QUESTION 9

1. Which of the following is INCORRECT when referring to DPMO?

   	A.	D = Defects
   	B.	P = Process
   	C.	M = Million
   	D.	O= Opportunities

QUESTION 10

1. Which of the following is a reason for pilot testing a solution?

   	A.	Makes sure solution works
   	B.	Sensitizes people to change
   	C.	Both A and B are reasons for pilot testing a solution
   	D.	Neither A nor B is a reason for pilot testing a solution