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  1. in a control chart, control limits are used to:

    A.

    Differentiate between special cause and common cause variation
    B.

    Distinguish specification limits from control limits

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    C.

    Separate the vital few from the trivial many
    D.

    Quantify cause-and-effect relationships

QUESTION 2

  1. Voice of Customer is:

    A.

    Internal to the company
    B.

    Can usually be controlled
    C.

    Leads to control limits
    D.

    Related to specification limits

QUESTION 3

  1. Which of the following is NOT part of the DMAIC process

    A.

    Define opportunities
    B.

    Measure Performance
    C.

    Analyze Opportunities
    D.

    Identify value stream

QUESTION 4

  1. In collecting data, conducting a census provides more accurate information than sampling

    A.

    Always
    B.

    Never
    C.

    Not necessarily

QUESTION 5

  1. Which of the following is an objective of process mapping?

    A.

    Document and communicate business processes
    B.

    Re-engineer and improve business processes
    C.

    Both A and B
    D.

    Neither A nor B

QUESTION 6

  1. According to the Pareto Rule, 80% of issues result from 20% of causes:

    True

    False

QUESTION 7

  1. Which of the following statement about DPMO [DPMO=D*1,000,000/ (N*O)] is FALSE?

    A.

    DPMO is Defects per Million Opportunities
    B.

    D stands for the total number of defects counted in the sample
    C.

    N stands for the number of units of product or service or transactions
    D.

    O stands for the number of opportunities per defect

QUESTION 8

  1. A tool to translate customer wants to specific product features and manufacturing processes is:

    A.

    Pareto Chart
    B.

    Cause-and-Effect Matrix
    C.

    Quality Function Deployment
    D.

    Fishbone Diagram

QUESTION 9

  1. Which of the following is INCORRECT when referring to DPMO?

    A.

    D = Defects
    B.

    P = Process
    C.

    M = Million
    D.

    O= Opportunities

QUESTION 10

  1. Which of the following is a reason for pilot testing a solution?

    A.

    Makes sure solution works
    B.

    Sensitizes people to change
    C.

    Both A and B are reasons for pilot testing a solution
    D.

    Neither A nor B is a reason for pilot testing a solution
 
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