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There are four resources in a medical billing process. The unit load (Tp) of each resource unit to process one flow unit (a medical bill) is given below: Mailroom Clerk 1 min. Data- entry clerk 15 min. Claim processor 3 min. Claim supervisor 8 min. There are 2 resource units in the mailroom clerk resource pool, 1 resource units in the data-entry clerk resource pool, 2 resource units in the claim processor resource pool, and 4 resource units in the claim supervisor resource pool. Process utilization is 0.6. (Hint: you do not need utilization in computing capacities.)

5. Compute the hourly process capacity.

The potential answers are:

A: 4 units.

B: 10 units.

C: 5 units.

D: 3.53 units.

E: 6.67 units.

6. Where is the bottleneck?

The potential answers are:

A: Claim Supervisor.

B: Data-entry Clerk.

C: All

D: Claim Processor.

E: Claim Supervisor.

7. Compute the cycle time.

The potential answers are:

A: 13 mins.

B: 6 mins.

C: 15 mins.

D: 17 mins.

E: 9 mins.

8. Given the utilization of this process, compute the throughput per hour. Hint: you did not need utilization in the previous questions.

The potential answers are:

A: 4.15 units.

B: 8 units.

C: 4 units.

D: 2.4 units.

E: 6.35 units.

9. Compute the Takt Time.

The potential answers are:

A: 25 mins.

B: 7.5 mins.

C: 15 mins.

D: 28.33 mins.

E: 9.44 mins.

10. Compute the utilization of the least-utilized resource pool.

The potential answers are:

A: 0.02.

B: 0.107.

C: 0.111.

D: 0.159.

E: 0.08.