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Indicate True or False

:1. Operations management is applicable to all firms, whether manufacturing or service.

2. Marketing, human resources, and finance/accounting are the primary functions of all organizations

.3. The purchasing function is concerned with generating the demand for the organization’s products or services

.4. Supply chain is a global network of organizations and activities that supply a firm with goods and services.

5. One of the reasons to study operations management includes learning about a costly part of the enterprise.

6. Plan, lead, organize, manage, and control are the five elements in the management process.

7. An operations manager is NOT likely to be involved in the identification of customers’ wants and needs.

8. Capacity needs influences layout design

.9. Henry Ford is known as the Father of Scientific Management.

10. The field of operations management is shaped by advances in biology and anatomy.

11. Customer interaction is often low for manufacturing processes, but high for services.

12. Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

13. ABC Company produces cast bronze valves on an assembly line. If 2400 valves are produced in an 8-hour shift, the productivity of the line is 300 valves/hr.

14. Productivity measurement is complicated by the competition’s output.

15. Productivity can be improved by increasing inputs and outputs in the same proportion.

16. Quality may not change while the quantity of inputs and outputs remains constant.

17. External elements may cause an increase or a decrease in productivity for which the system under study may not be directly responsible.

18. Management accounts for about 20% of the annual increase in productivity.

19. The traditional analytical framework of economic theory is based primarily on service-producing activities

.20. Operations managers are secondary importance in the battle to improve productivity.