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Scenario:
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Order Paper NowYour car manufacturing company unveiled a revolutionary hybrid SUV car in July 2021. Although these hybrid SUVs have been efficient in gas consumption, several customers have reported that the hybrid batteries do not function well and die earlier than anticipated distance. This situation could be dangerous if the batteries die on the road while the driver and passengers are in. Therefore, your company must recall all 5000 hybrid SUVs manufactured from July to September 2021; the company is going to replace the faulty batteries with recently manufactured batteries.
Your Task:
As the Customer Relation Manager at the head office, write a letter informing one of your customers of bad news. Make sure the customer knows how your company will help him/her replace the battery and, if any, compensation the company will provide.
* The head office is in Richmond Hill, Ontario and the customer lives in Brampton, Ontario.
PLEASE WRITE IT IN A LETTER FORMAT.
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