A car wash process requires three activities performed in sequence: vacuuming, washing, drying. There is one person at each station and currently the washing activity takes the longest time. They always have several cars waiting to be washed and want to reduce flow time (i.e., total time from customer arrival to departure).

1. What will be the impact (increase/decrease/stay the same) of reducing the time required for washing on and briefly explain why?

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2. What will be the impact (increase/decrease/stay the same) of the Output (or throughput)?

3. What will be the impact (increase/decrease/stay the same) of the total flow time across the entire process?


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