dolution

Choose ONE hotel in the hotel industry to answer below questions. PLEASE EXPLAIN IN DETAILS. GIVE A LONG EXPLAINATORY ANASWER.

INTRODUCTION

Task 1

a) Discuss definitions of quality in terms of business and services provision.

b) Explain and illustrate earlier processes of inspection and assurance.

c) Discuss a range of quality management approaches organizations can adopt clearly highlighting the similarities and differences between the different methods.

Task 2

a) Discuss what is meant by customer satisfaction in the context of the chosen hotel.

b) Explain the meaning of continuous improvement with reference to the chosen hotel.

c) Illustrate the type of added values and benefits the chosen hotel would gain from implementing effective quality management.

d) Describe importance the chosen company gives to effective marketing and the types of information made available to customers by the chosen hotel.

Task 3

a) Explain how quality management can be measured by the chosen hotel.